MailChimp have posted a really interesting article that tells the story of how their new personas came to be.
I like their idea of getting large portrait photos of their personas framed and hung in their office.
In the article Gregg describes the value of this…
“…so we could better empathize with them, and in turn design for and delight them..”
Yet another nice example of how photos can be used effectively within the user centred design process.